Skip to main content
All CollectionsTechnical Issues & Troubleshooting
What steps should I take if the MetaTrader platform freezes during high volatility?

What steps should I take if the MetaTrader platform freezes during high volatility?

Updated over 3 months ago

If your MetaTrader platform freezes during periods of high market volatility, follow these steps:

• Check Your Internet Connection: Ensure you have a stable and fast internet connection. Switch to a more reliable network if necessary.

Restart the Platform: Close and reopen MetaTrader to refresh its connection with the server.

• Reduce Chart Load: Close unnecessary charts and limit the number of indicators or Expert Advisors (EAs) running simultaneously to avoid high volatility issues.

• Clear Cache: Clear the platform's cache to improve its performance. You can do this via the "Options" menu.

• Use a VPS: Consider using a Virtual Private Server (VPS) for smoother performance and lower latency during high-volatility periods.

• Contact Your Broker: If the issue persists, reach out to your broker to confirm if their servers are experiencing high traffic.

• Monitor Resource Usage: Check your device’s CPU and RAM usage. Close other programs to free up system resources for MetaTrader.

These steps can help fix MetaTrader freezing and ensure a smoother trading experience during high-volatility periods.

Did this answer your question?