Experiencing terminal login issues can be frustrating. Here’s a step-by-step guide to troubleshoot common problems that may prevent you from accessing your trading terminal (MT5).
Trading Account Credentials:
• Ensure you are using the correct trading account number, password, and server. Incorrect entries often result in an 'authorization failed' or 'invalid account' error. Double-check your details carefully.
No Connection Issues:
• Unstable Internet: Perform a speed test to verify your connection. Check all internet cables for secure connections, and consider resetting your modem/router by turning it off for at least 5 seconds and then back on.
• Server Rescan: Click on the connection bar in the bottom right-hand corner of your trading terminal and select 'rescan servers' to refresh the server list.
For better visualization on how to rescan the server, please refer to the following GIF:
• Firewall and Antivirus Settings: Confirm that your firewall and antivirus are not blocking your access to MT5. Add MT5 to the exceptions list or temporarily disable these programs to test if you can log in.
Common Errors:
These are typically server-side and might resolve by themselves. However, if the problem persists:
• Restart your trading terminal.
• Consider reinstalling the terminal to ensure you have the latest version.