This guide provides troubleshooting steps for resolving the "No Connection" error in the MetaTrader 5 (MT5) platform. The issue can arise due to several common reasons, such as poor internet connection, server issues, proxy server or network restrictions, firewall or antivirus blocking, outdated MT5 versions, or incorrect login details.
Common Reasons for "No Connection" in MT5:
1. Poor Internet Connection:
• An unstable or weak internet connection can cause connectivity issues.
2. Server Issues:
• Incorrect server selection or server downtime can result in a "No Connection" message.
3. Proxy Server or Local Network Issues:
• Network restrictions or incorrect proxy settings may block MT5 from connecting.
4. Firewall or Antivirus Blocking the Port:
• Security software might block MT5's communication ports.
5. Outdated MT5 Version:
• An older version of MT5 may not function properly with the current server configuration.
6. Incorrect Login Details:
• Incorrect account credentials or server details can prevent successful login.
How to Troubleshoot "No Connection" Issues:
1. Check Your Internet Connection: Ensure your connection is stable and functioning correctly.
2. Rescan Servers: Click the "No Connection" message in the bottom-right corner of MT5, and select "Rescan Servers".
3. Manually Rescan Servers:
• Go to File > Open an Account.
• Scroll down the server list and click the green (+) button.
• Enter the correct server name and click "Scan."
• Select the appropriate server and click "Next."
• Enter your MT5 login ID and password, then click "Finish."
• If successful, connection speed will display at the bottom-right corner of the MT5 platform.
4. Check Proxy Settings: Contact your system administrator for the correct proxy server address and port.
In MT5:
1. Go to Tools > Options > Server.
2. Check "Enable Proxy Server" and click "Proxy."
3. Enter the proxy server address, port, and your MT5 login credentials.
5. Disable Firewall or Antivirus Temporarily: If your firewall or antivirus software is blocking MT5, disable it temporarily and check the connection.
6. Update MT5 to the Latest Version: Check your MT5 version via Help > About. Download and install the latest version from the FNmarkets client portal or website.
7. Re-Login to Your Account: If rescanning servers fails, re-login to your account:
i) Go to File > Login to Trade Account.
ii) Enter your credentials and the correct server details.