Traders typically receive their funds within a few days, depending on the payment method. If funds are not received after this period, follow these steps:
• Check the Withdrawal Status: Visit the withdrawal dashboard to confirm if the request was processed. If marked as processed, the funds have been sent. Review the payment method breakdown and contact your payment provider if needed.
• Verify the Processing Date: A withdrawal confirmation email is usually sent within 30 minutes. If unavailable, check your spam folder or withdrawal dashboard. We process withdrawal requests Monday to Friday during business hours of 4 AM to 8 PM (GMT+3). Requests made outside these hours are handled the next business day. Withdrawal requests typically take up to 30 minutes to process. The time it takes to see the funds in your account depends on the method you choose.
• Review Submitted Information: Ensure the details entered for bank transfers are accurate.
• Accept the Withdrawal: Some methods require acceptance within 3 days, or the request will be canceled.