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Why have I not received my withdrawal?

Updated over 3 months ago

We process withdrawal requests Monday to Friday during business hours. Requests made outside these hours are handled the next business day. The time it takes for funds to appear in your account can vary by method:

  1. Crypto Withdrawals: Crypto withdrawals are processed instantly within 30 minutes, and you can expect the funds on the same day. Requests made outside business hours, on weekends, or on public holidays will be processed on the next business day

  2. Non-Crypto Withdrawals (Card & Local Methods):

    Processed 24/5.

    • Funds may take 3-5 business days to appear in your account, depending on your payment provider.

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