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Why is my selfie getting rejected?

Updated over 5 months ago

Your selfie may be rejected if it does not meet the necessary criteria for verification. To ensure successful approval, please follow these guidelines:

Face Visibility: Ensure your face is clearly visible and not obstructed by shadows, hair, or accessories (such as sunglasses or hats).

Proper Lighting: Take the selfie in well-lit conditions, avoiding bright backlighting or dark environments.

Neutral Expression: Keep a neutral facial expression with your eyes open and mouth closed.

No Filters: Make sure the image is unaltered, with no filters or modifications.

By following these instructions, you can help ensure that your selfie meets our verification standards and contributes to a smooth KYC process.

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