Identity verification is a crucial step for creating and activating an account on FNmarkets. Several common issues may result in document or ID rejection during this process. Below is an overview of probable causes and actionable solutions to help you complete your verification successfully.
Common Reasons for ID Verification Failure
Expired Documents:
Using an expired ID document will lead to automatic rejection.
Ensure that your submitted document is current and valid.
Unclear or Illegible Images:
Blurred, dark, or cropped images can prevent proper verification.
Invalid or Incorrect Documentation:
Using unsupported document formats or documents not meeting the platform's criteria will lead to rejection. For example:
Only certain document types, like passports or original government-issued IDs in English, may be accepted.
Duplicate Document Usage Across Accounts:
Using the same document to verify multiple accounts is not allowed. Each ID can only be used once for account verification.
Multiple Account Registrations:
Signing up for multiple accounts may lead to complications in approval. Only one account per user is approved.
Scanned or Edited Copies:
Scanned images or screenshots of documents are not permissible. FNmarkets requires original, real-time photographs of users holding the document.
Practical Steps to Avoid Document Issues
To minimize the possibility of rejection, follow these tried-and-tested tips:
Take a clear, high-resolution photograph of your ID document. Ensure good lighting and avoid cropping the edges.
Ensure the document image includes the full details, clearly visible and legible.
Use original documents in a supported language, such as English.
Avoid pre-scanned, photocopied, or cropped versions of the document. Always take real-time, live photographs holding your ID card.
Double-check the expiration date of your document.
Handling Rejected Document Scenarios
If your ID verification is rejected, here’s how to resolve it:
Review the Rejection Reason:
The platform may notify you why your document was rejected. Use this information to address issues for the next attempt.
Resubmit Your Document:
Capture the document again, this time aligning with all the mentioned criteria for clarity, validity, and formatting.
Provide Alternative Documents:
If the primary document continues to fail, consider submitting another government-issued ID, such as a passport or driving license.
Contact FNmarkets Support:
If the issue remains unresolved, FNmarkets Support may assist by investigating your submission. Consider raising a ticket with the necessary details. Following these guidelines increases the likelihood of successfully verifying your identity and progressing with your account setup.