If your identity document is rejected, please re-upload a valid and acceptable identity document, including both the front and back sides, if applicable.
Before submitting, make sure that:
The document is valid, not expired, and genuine.
Your full name, date of birth, country of birth, and address (where applicable) match the information in your FNmarkets profile.
All information is clearly visible, readable, and complete.
The document is not damaged, blurred, cropped, altered, or digitally modified.
Your signature is included, if applicable.
Both the front and back sides are uploaded clearly and completely, where applicable.
If your personal information does not match your FNmarkets profile, update your profile to match your valid identity document before resubmitting.
You can update your information by:
Logging in to your FNmarkets Client Dashboard.
Going to Profile.
Updating your information to accurately match your valid identity document.
Saving the changes.
Re-uploading your identity document for verification.
After full KYC verification, your profile information cannot be changed or deleted. If you still face any issues, you can reach out to us anytime via Live Support or email at [email protected] for assistance.