If your Proof of Address is rejected, please re-upload a valid and acceptable proof of address.
Before submitting, make sure that:
The name and residential address match your FNmarkets Profile.
The document was issued within the last 6 months.
All information is clearly visible and readable.
The document is complete and not damaged, blurred, cropped, altered, or digitally modified.
The document is genuine and has not been fabricated or tampered with.
Ensure your registered address is accurate before submitting your Proof of Address. The address on the document must match your FNmarkets Profile. If it does not, update your profile first. You may not be able to change your address while verification is in progress.
If your Proof of Address is still rejected and you cannot re-upload or update it, you can reach out to us anytime via Live Support or email at [email protected] for assistance.