If you encounter an Authorization Failed error on your MT5 platform, here are some common causes and solutions:
1. Incorrect MT5 Login Number: You might be using the wrong account number.
Double-check your account number in the original welcome email you received when you opened your account.
2. Incorrect Password: The password entered may be incorrect.
Verify your password with the welcome email. If needed, reset your password using one of the following methods:
• Reset via Client Portal: Use the reset link provided in the client portal. A new PIN will be sent to your registered mobile number or email address.
• Reset via MT5 Platform (Laptop only):
1. Open your MT5 platform.
2. Go to Tools > Options.
3. Under the Server tab, click the Change button.
4. Enter your current master password.
5. Click Change Master Password, then enter and confirm your new master password.
3. Incorrect Server: You may have selected the wrong server. To fix server-related authorization issues, follow these steps on a laptop:
1. Go to File > Open an Account.
2. Scroll down the server list and click the green (+) button.
3. Enter the correct server name.
4. Click Scan and select the correct server.
5. Click Next and enter your MT5 login ID and password.
6. Click Finish.
4. Additional Troubleshooting: If the issue persists after trying the steps above, confirm your credentials with FNmarkets support for assistance.